FAQ

Do you have a Support Contact?

For Technical Support please email us anytime on extensions@strakertranslations.com.

For general customer service questions, you can chat with us via our live chat window on our website.

See our contact information if you would prefer to contact a sales person in your market.

I have used Straker Translations before. Can I use the same account?

Yes, during the registration step of the setup provide the same email address as you had used in the past.

What content can I translate?

You can translate the following content types, including a number of fields (e.g. name, description, short description and metadata) as well as custom attributes.

• Products & Custom Attributes
• Categories
• Attributes
• CSM Pages & Blocks (Magento CE)

There are untranslated areas on my site. What do I do?

Certain sections of your site may not be able to be translated through the extension (such as the Shopping Cart or content like ‘place order’ and ‘submit’).

Anything not under CMS is normally within PHTML codes. They should be handled by the language packs from Magento directly, these are free and easy to install. Several elements can be translated by installing a language pack, which can be found on Magento Connect.

If a language pack doesn’t exist on Magento Connect, Straker Translations may be able to create this for you. Please check with us.

Straker Translations does not guarantee the quality of language pack translations installed from Magento Connect.

Custom Strings & Extensions

If you have custom extensions and strings we are able to translate them, however, they cannot be translated through the extension. You can create a new job with the content in a CSV, Excel or Word file through the quote form in My Account.

Can you translate images & PDFs?

We can translate images and PDFs, however, not through the extension. You can create a new job with the content in a CSV, Excel or Word, RESX file through the quote form in My Account.

Language Packs

Languages packs can be installed from Magento Marketplace – these provide translations for a number of standard store elements such as the shopping cart and account areas.

How do I start my job?

Your translation will only have translators assigned to it once you pay or confirm the quote.

Which payment options do you offer?

Your translation will only have translators assigned to it once you pay or confirm the quote.