Do you have a Support Contact?
For technical support please use the form in Magento2 Straker Translations Extension under Support or email us anytime on firstname.lastname@example.org.
For general customer service questions, you can chat with us via our live chat window on our website.
See our contact information if you would prefer to contact a sales person in your market.
I have used Straker Translations before, can I use the same account?
Yes, during the registration step of the setup simply provide the same email address as you had used in the past and your information will be linked.
What content can I translate?
You can translate the following content types, including a number of fields (e.g. name, description, short description and metadata) as well as custom attributes.
There are untranslated areas on my site, what do I do?
Certain sections of your site may not be able to be translated through the extension (such as the Shopping Cart or content like ‘place order’ and ‘submit’).
Anything not under CMS is normally within PHTML codes. They should be handled by the language packs from Magento directly, these are free and easy to install. Several elements can be translated by installing a language pack, which can be found on the Magento Marketplace.
If a language pack doesn’t exist on, Straker Translations may be able to create this for you. Please check with us.
Straker Translations does not guarantee the quality of language pack translations installed from other contributors on the Magento Marketplace.
Custom Strings & Extensions
If you have custom extensions and strings we are able to translate them, however, they cannot be translated through the extension.through the quote form in deltaRay (MyAccount), create a new job with the content in a CSV, Excel or Word file.
Can you translate Images & Downloadables?
We can translate images and downloadables, however, not through the extension. You can create a new job with the content in a CSV, Excel or Word, RESX file through the quote form in deltaRAY (MyAccount).
Languages packs can be installed from Magento Marketplace – these provide translations for a number of standard store elements such as the shopping cart and account areas.
How do I start my job?
Your translation will only have translators assigned to it once you pay or confirm the quote. We offer several payment options to fit with your business structure. Contact us to change your payment settings if you do not want to use the credit card default method.
|In Magento 2||Quotes can be viewed and ordered for through the extension on the Manage Jobs page. The job’s status will change to a Quote Ready. Click View Quote and follow the payment instructions.|
||Quotes can also be viewed and ordered through the Jobs section of Straker Translations’ deltaRAY (MyAccount). deltaRay can be accessed through the Straker Translations menu in the Magento side bar. Refer to the help documentation in the deltaRay dashboard for more information.|
|When a quote is created, a copy will also be sent to the email address used during registration; quotes can also be viewed and ordered from the email.|
Which payment options do you offer?
|Credit Card||Paying by Credit Card is the easiest and fastest way to get your project underway. You will be directed to our secure payment gateway. Once payment is received your translation task will be put instantly into progress. You can then download your invoice and completed checklist.|
|On Account||We offer on account payment options, such as weekly/monthly invoicing for enterprise level and approved customers. This allows us to create quotes that contain an Accept Quote option which simply needs to be approved. Jobs are usually billed at the end of the specified period. Once you click Accept Quote your translation task will be put into progress and the job cost will be visible in your deltaRay Dashboard. The cost will be added to your account and an invoice created and emailed to you. You can access your invoice and payment information at any time by going to deltaRAY.|